Cancellation & Refunds
A clear process for changes, cancellations and payment concerns.
Updated 3 October 2026
Before paying an advance
Ask for the cancellation, rescheduling, no-show and refund conditions for your specific trip in writing. Fees and recoverable supplier costs can vary by vehicle, itinerary, departure date and service provider. This website does not publish one universal fee or refund timetable.
Request a cancellation or change
- Contact our team using the published WhatsApp/phone number or email.
- Share the booking reference, travel date and the cancellation or change requested.
- Ask for written acknowledgement and the applicable charges, refundable amount (if any) and next steps.
- Keep the quote, confirmation and payment records until the request is resolved.
A website enquiry, message draft or expired seat hold does not itself confirm that a cancellation/refund request has been processed. Ask the team for acknowledgement.
Payment received but booking not confirmed
Report the transaction reference, amount and payment time. Staff will check merchant records and availability. If the original trip cannot be confirmed, discuss an alternative or the applicable refund resolution with the team. A screenshot alone cannot authorise a refund or confirm receipt of funds.
Refund assessment and timing
Refund eligibility and deductions are assessed against the agreed trip terms, actual payment received and applicable supplier conditions. The team should explain the decision and, if a refund is approved, its amount, method and expected processing time. No automatic refund is processed by this website.
Never share an OTP, card PIN or UPI PIN to obtain a refund. If you suspect a duplicate or incorrect payment, contact us with the reference before paying again.
Cancelled or disrupted departures
If a departure or supplier arrangement changes, contact the team to confirm the available alternative, rescheduling or refund options under the agreed terms and applicable rights. Keep any revised arrangement in writing.
Need help with an existing request?
Email booking@shrilingamtravels.io or call +919835103444 with your reference. For fare questions, read the fare and booking guide.